Refund Policy

We are committed to providing a high-quality experience for all of our clients. Please read the following terms regarding refunds.

1. Change of Mind We do not offer refunds for change of mind after purchase. Please ensure that you are ready to commit to the service before purchasing.
   
   
2. Failure to Deliver Services If we are unable to deliver the services you have paid for (e.g., cancellation of multiple sessions without rescheduling, or failure to fulfill agreed-upon services), you may be eligible for a full or partial refund, depending on the circumstances. Refunds will only be offered if services are not provided within a reasonable timeframe.
   
   
3. Service Quality Issues If you feel the service you received is significantly lower than what was described or expected, please contact us. We will assess the situation and, if necessary, offer a partial or full refund based on the specifics of the issue.
   
   
4. Medical or Emergency Circumstances In the event of a serious medical or emergency situation that prevents you from attending or continuing your sessions, we may offer a partial or full refund on a case-by-case basis. Please provide appropriate documentation (e.g., a doctor’s note) for such requests.
   
   
5. Unforeseen Circumstances on Our End If we are unable to continue providing services due to unforeseen circumstances (e.g., illness, personal emergencies, or other factors outside of our control), we will offer a full or partial refund. We will always communicate any changes promptly and fairly.
   
   
6. Missed Sessions For online mentoring or yoga coaching sessions that are missed without prior notice, the session is non-refundable. However, the session can be rescheduled at a mutually convenient time within two weeks of the missed session. Please notify us as soon as possible if you are unable to attend.
   
   
7. Group Mentoring Missed Sessions If you miss a group mentoring session, the session will be recorded and made available to you. No refunds will be issued for missed group sessions, but you will have access to the recorded content.

Payment Terms

Hayley Tillard accepts website payments via Stripe.

>Hayley Tillard charges in Australian dollars.

Hayley Tillard is not registered for GST.

Payment plans are available with a deposit paid upon booking of the package, agreeing to these Service Terms, and completion of Hayley Tillard’s Intake Form. The balance will be paid over the following two months.

Confidentiality

The Hayley Tillard services relationship, as well as any information (documented or verbal) that The Client shares with Hayley Tillard and Hayley Tillard shares with The Client as part of this relationship is strictly confidential. Confidential Information does not include information that: (a) Hayley Tillard is required by statute, lawfully issued subpoena, or by court order to disclose; (b) is disclosed to Hayley Tillard and as a result of such disclosure Hayley Tillard reasonably believes there to be an imminent or likely risk of danger or harm to The Client or others; and (c) involves illegal activity. Please readHayley Tillard’sPrivacy Policy for further information

Jurisdiction and Dispute Resolution

Hayley Tillard is located in Queensland and this agreement is subject to the governing laws of Queensland and Australia.

If The Client has any issue or complaint arising out of the use of Hayley Tillard’s services, they both agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If The Client and Hayley Tillard are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, Resolution Institute – infoaus@resolution.institute or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. Hayley Tillard and The Client agree to share the costs of mediation equally between them.

Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Amendment of Terms.

Hayley Tillard reserves the right to change, modify, add or remove portions of these terms at any time. Hayley Tillard will endeavour to highlight any significant or substantive changes to The Client where possible. If The Client chooses to use Hayley Tillard’s services then The Client will regard that use as conclusive evidence of The Client’s agreement and acceptance that these terms govern The Client and Hayley Tillard’s rights and obligations to each other.

7 March 2025