Privacy Policy

Tillard Minehan Holdings Pty Ltd (ABN 74 627 968 021) trading as Hayley Tillard (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection and use of your information as described in this Policy.

1. Who This Policy Applies To

This Policy applies to all individuals who interact with Hayley Tillard, including clients, prospective clients, website visitors, and business contacts.

2. What Personal Information We Collect

2.1 General Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Location (suburb/city)
• How you heard about us

2.2 Sensitive Health Information

Because we provide perinatal education and yoga services, we collect health information relevant to your care, including:

• Pregnancy status, gestational age, and due date
• Birth history and postpartum recovery details
• Perinatal conditions (e.g. diastasis recti, pelvic floor dysfunction, sciatica, prolapse)
• Pregnancy or postpartum complications
• Mental health information (e.g. postnatal depression, anxiety)
• Physical pain, injuries, or movement limitations
• Medications that may affect participation

This information is classified as sensitive information under the Privacy Act and is handled with the highest standard of care. We only collect this information with your knowledge and for the purpose of providing safe, tailored services.

2.3 Payment Information

Payment is processed securely through Stripe. We do not collect, store, or have access to your credit card or banking details. Stripe’s privacy practices are governed by Stripe’s own Privacy Policy.

2.4 Website Information

When you visit hayleytillard.com, we may collect standard website analytics data including pages visited, time on site, device type, and approximate location. This data is aggregated and not linked to your identity.

3. How We Collect Your Information

We collect personal information directly from you through:

• Intake forms (completed via Google Forms prior to your session)
• Booking forms via Calendly
• Email and direct communication
• Our website contact form
• Social media enquiries directed to our email

We do not collect personal information from third parties without your consent.

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide and deliver our services safely and effectively
• Tailor sessions to your individual needs and circumstances
• Communicate with you about your booking, session, and follow-up
• Send service-related information (e.g. confirmation emails, session notes, resources)
• Comply with our legal obligations
• Improve the quality of our services

We do not use your personal information for unsolicited marketing without your consent.

5. How We Store and Protect Your Information

Your personal information is stored securely using the following platforms:

• Google Workspace – session notes and email communications
• Google Forms – intake form responses
• Calendly – booking information
• Stripe – payment processing (no financial data is stored by us)

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. All platforms used employ industry-standard encryption and security practices.

If we become aware of a data breach that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

6. How Long We Retain Your Information

We retain your personal information for as long as is necessary to provide our services and meet our legal obligations. Session notes and intake form data are retained for a minimum of seven (7) years in accordance with standard professional practice, after which they are securely deleted.

7. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties.

We may disclose your information to:

• Third-party service providers who assist in delivering our services (e.g. Calendly, Google, Stripe) — only to the extent necessary and subject to their own privacy policies
• Legal or regulatory authorities where required by law
• Emergency services or health professionals where we have a reasonable belief that there is a risk of harm to you, your child, or another person

8. Third-Party Platforms

Our services involve the use of the following third-party platforms. We encourage you to review their privacy policies:

• Calendly – calendly.com/legal/privacy-notice
• Stripe – stripe.com/en-au/privacy
• Google Workspace & Google Forms – policies.google.com/privacy
• WordPress – automattic.com/privacy

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Withdraw consent to the collection or use of your information (noting this may affect our ability to provide services)
• Make a complaint about how we have handled your personal information

To exercise any of these rights, contact us at hello@hayleytillard.com. We will respond within 30 days.

10. Complaints

If you believe we have breached your privacy, please contact us in the first instance at hello@hayleytillard.com. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at hayleytillard.com/privacy-policy. We encourage you to review this Policy periodically. Continued use of our services following any update constitutes acceptance of the revised Policy.

12. Contact

Tillard Minehan Holdings Pty Ltd trading as Hayley Tillard

hello@hayleytillard.com

0466 664 520

123 Deagon Street, Sandgate QLD 4017

hayleytillard.com